This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 20 slide powerpoint presentation that tackles the subject of Workplace Diversity. Our workplaces are made up of many different races, cultures and languages. This often creates communication problems that slow down production, cause misunderstandings and generally can create a divided workforce if issues are not addressed. There is an editable ppt file and a pdf. This powerpoint is for Supervisors and Managers that work in such an environment. It contains practical advice for dealing with language issues in particular. Topics covered: Definition Manager’s responsibilities The employee’s perspective Use clear english Other ways to bridge the gap Assess understanding

This is a 20 slide professional presentation that also contains word templates for learners to work on as part of the training presentation. The presentation includes step by step processes and you-tube examples. There is also a teachers document that contains extra information relating to the slides. Learning Objectives: You will learn how to Brainstorm effectively to generate ideas. You will then use the Fish Bone Analysis tool to identify the cause and effect of a workplace problem. Finally, you will create a SMART goal to address the problem. This is an effective introduction for learners that are about to embark upon a project in any industry. It encourages good practice for resolution of issues and problems. It gives them essential skills to work through issues using logical methods.

A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools. "If you fail to plan, you are planning to fail." Benjamin Franklin. It has been provided in a pdf and word document so that you can type in and edit as required.

Crossword puzzle with 10 common Health and Safety words. Answers included. Use for beginning or end of session or as a fill in activity. Supplied in pdf and Word format so that you can change the definitions to suit your industry / sector.

All accidents / incidents in the workplace need to be reported and recorded. This is a typical template that can be used for this purpose. Learners should be able to fill out this form and understand the terminology associated with this.

This resource is for those new to creating Charts in Excel. There are step by step instructions within the training manual to learn how to create and modify bar charts and pie charts. It is a ready to go lesson that requires no further prep. This is a 2 hour lesson that has tasks for learners to complete. Learning Objectives:  Create a simple bar chart with existing data.  Create a simple pie chart to show percentages  Modify bar and pie charts to enhance presentation and update details. The files come in a word document that can be edited (if required for your audience) and also a pdf. There is an excel file that is an exercise file. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is a PowerPoint presentation with attached notes that can be used as a lesson plan. It is a complete lesson on creating and writing smart goals. I have used this for many different audiences from young people through to the corporate sector when looking at setting goals for learning, business and personal areas of life. The worksheet has a couple of examples of how to set out SMART goals and room to create their own. The files are editable so that you can make relevant changes for your particular audience if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource covers tips for giving effective instructions in the workplace. It contains a 3 page worksheet that provides an example using sequencing words and activities for learners to carry out including a roleplay. It also has a warm up activity that asks learners to follow instructions to complete a test. It is a fun activity that always trips up learners. They inevitably do not read the first instruction carefully enough and end up doing extra work. The resource is provided in both pdf and word document format for editing if necessary. Suitable for ESOL and workplace communications workshops.

In this interactive activity you display the Powerpoint provided and learners review and take notes to identify areas of improvement. As the facilitator, you explain that Charlie Brown has just created a presentation and welcomes feedback before delivering to an audience. Tell students that they will be giving feedback at the end of the presentation. There job is to look at each slide and identify areas for improvement. Ask them to write notes as they go for feedback at the end of the presentation. This is an extremely useful activity that gets learners thinking about visual aspects of their own presentations. Each side has notes for the trainer to indicate the errors on the slide. I have used this with many learners. It is an effective activity and generates a lot of good discussion.

This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills. Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.

This resource contains information on how to plan and run an effective meeting as a step by step process. There is also a gap fill activity for learners to complete and both Agenda and Meeting templates that learners could fill out. I use these documents for learners to conduct a mock team meeting. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

This crossword puzzle is just what you need for your students to get familiar with vocabulary around Leadership. There is no prep at all required if you use the digital pdf, or if you want to you can print it out. Great for starting or reviewing a session on Leadership Skills. It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened. Words: empathy vision initiative integrity collaboration communication resilience creativity decision-making goal-setting adaptability courage responsibility influence trust